Sterling Practice Management Tips

No Need to Get Mad or Apathetic

Sterling Practice Management, Glendale, CA: Do you sometimes have staff who fail to do what you want them to do? Most owners and managers run into this situation to varying degrees. How can you tell if a staff member genuinely needs help or if they are actually working against you?

Here’s the key: A staff member who is truly not working with you as a team player continually fails to comply with what you want done.

3 Tips to Improve the Management of Your Optometric Practice

Sterling Practice Management, Glendale, CA: When you are looking take the management of your optometric practice to the next level, who do you turn to for advice? Business growth is usually a question a quick Google search can’t answer.

How to Increase Your Treatment Acceptance

Sterling Practice Management, Glendale, CA: You’ll never believe this, but one of the best ways to increase treatment acceptance is to be quiet and listen. That’s right. Most of our practice owner clients talk too much and listen too little. They just do all the talking and never listen to the patient.

Here's what you should do: Ask a question and then just be quiet and listen. It makes a huge difference for them.

Motivation and Purpose

Sterling Practice Management, Glendale, CA: Perhaps you have experienced the phenomenon of losing sight of your practice or company goals and feeling adrift. If so, this exercise may help.

Every so often it can be observed that the practice owner or employees seem to forget why they are there. And when they do, upsets occur and production suffers.

Avoid Lawyers and Lawsuits

Sterling Practice Management - Glendale, CA: I ran across an idea I like of having clients/patients sign a form that waives their right to sue and agrees instead to arbitration or mediation in case of disagreements.

You can get such forms on the Internet or in a stationery store. The majority of your clients/patients, if not all, would agree to sign one prior to starting service or treatment.

If you ever run across any who won’t, then you’ll know what you are dealing with and are better off referring him/her somewhere else.

How to Motivate Your Staff and Get them on the Same Page

Sterling Practice Management - Glendale, CA: One excellent method of ensuring optometry staff retention is to play games with your staff and reward high production and accomplishment. Doing this often will get your employees all on the same page and motivated to help you achieve your practice or company goals.

The Importance of Games at Your Practice

Top Practice Management Consultant Gives Tips on Time Management

Sterling Practice Management, Glendale, CA: As a Practice Management Consultant providing advice to clients, I have had numerous clients complain to me that they have "no time." They often do not take time off for themselves or never have time to manage the practice while also being the practitioner. Or their spouse complains that they never see them.

Didn’t You Forget Someone Important?

Sterling Practice Management - Glendale, CA: Many of our clients reward their staff with money or time off or shopping sprees and so on, when they reach the practice goals of production and collections, or have highest ever numbers. Recently, we found out that more often than not, they forget to reward themselves!

Make sure when you present a new game to your staff, that you, too, have something you are playing for!

Finding the Right Staff and Dealing With the Different Personalities of Staff

Sterling Practice Management - Glendale, CA: In any Optometry Practice Analysis, the subject of personnel ranks high in situations that a practice owner has to confront and overcome. Here are some tips from Sterling Practice Management's Senior Consultant.